We purchased an IFB Neptune DX dishwasher, through Vijay Sales, Khargar, last year, as our previous dishwasher was old and no longer usable. I had a couple of friends who had IFB dishwashers and were very happy with their performance and I convinced my husband that it would be better than our previous brand Siemens, as the Siemens technicians would take very long to arrive, even though when they did, their work was excellent.
3 IFB machines and a 11 months later, we purchased a Siemens dishwasher, which we use daily, with no problems at all.
So we now are the proud owners of 2 dishwashers
A Siemens machine which runs
An IFB machine which does not (fortunately we have got rid of the tiny little cockroaches which IFB sent back along with the machine when they took it for repair)
This is our story . . .
A video of our IFB Neptune DX Dishwasher in action – mostly audio, with a visual at the end
Machine Number 1
Our new dish washer arrived on the 7th February 2012 and the piece had visible damage to the body. So, on our request, IFB gave us a new machine, within 48 hours, and this was installed at our residence.
Machine Number 2
This one worked well for almost 1 month and then started to give an F5 error, and stop mid cycle. We recorded this and showed it to Vijay Sales and the IFB technician, as the error would not happen every day.
We made many complaints as the machine would run normally when the technician visited, and they were not able to assess the problem just by looking at the recording. We also spoke to Mr Abhishek Sharma of IFB and the customer care at Vijay Sales, Khargar.
The IFB technician said that the water supply to our building had grit and particles in it, so we needed a filter, which they installed for us at the cost of Rs 2500/-
They also advised us to change the flexible water inlet connection we had to a metal pipe, even though the water pressure was high, which we did.
They then advised us to change the drainage outlet, even though the existing outlet was as per manual specifications.
So we changed the drainage outlet as per the technicians instructions
Finally, on April 19th, the IFB technician accepted that the machine had failed.
Machine Number 3
So, end April 2012, the third machine arrived. On 23rd July, 2012, it failed with the same error.
We filed a complaint and also spoke to Mr Kevit Patil and Mr K Rajendra both from IFB. A senior engineer visited and replaced the pump in the machine.
However, the machine did not start working, and the engineer said that the replacement pump was defective
Finally, on 11 November 2012, IFB took the machine for repair, after an assurance from Mr Kevit Patil that the machine would be delivered and installed at the same time, to avoid further inconvenience. In fact we especially requested delivery and installation at the same time, as we were unable to get further leave from work to be home, and IFB had inconvenienced us a lot already, for their many many visits.
On December 30 2013, after a reminder to Mr Kevit Patil via email and calling and demanding that the machine be returned, only then, did the company deliver the machine back, with filter broken, the cutlery tray missing and in such dirty condition that we had to treat the kitchen for cockroaches as tiny cockroaches kept coming out of the machine. Also, the engineer did not turn up for installation of the machine.
Through this whole one year, IFB has not visited as per our convenience morning or late evening, but only at 4 pm, which meant that one of us had to take leave each time. Also, we have had the stress of repeatedly following up to get any progress as Mr. Kevit Patil would often not accept calls or have his phone switched off. Since we could not longer bear this or take further leave for more repair work, we finally purchased a Siemens dishwasher and since then life has been much much easier, as it works!
We have filed a complaint with the Consumer Guidance Society of India, however, there has not been any response from them.